Post by Joris™ on Sept 4, 2015 18:17:36 GMT
-/nmute command
The /nmute is one of the advantages of the Helpers, which they must use to mute the players that are constantly abusing the /n(ewbie) chat.
You must not use such command to abuse on the other players and you must have a valid reason to mute the players, you will use the respective rules as a reference on your mutes.
-/nmute references
- Players level 1-5 abusing: First time will receive a warning, second time is a 1 hour muting, third time is a permanent mute
- Players level 6-11 abusing: First time will receive a warning, second time will receive a permanent mute.
- Players level 12+ abusing: will be permanently muted on the spot, they have been here long enough to know not to abuse.
- Player advertising another server: will receive a permanent mute. (Any level).
/nr(emove)w(arn)
Even as a helper, we can do mistakes sometimes, if you have accidently /nwarn the wrong player or you unfairly /nwarn(ed) a player, you can remove the unfairly warns by using this command (/nrw).
Note: You must not remove fairly warnings without the awareness of your superiors (unless you have /nwarn(ed) the wrong player).
/h(elper)c(hat) and /tog(gle)hc commands
If you are in game and wish to share information or do few concrete comments or even do a decent talk within your colleagues you can use /h(elper)c(hat).
Note: You must not spam the /hc nor use offending words against your colleagues, if you do so, you will be punished by your superior(s).
If there are helpers constantly using /hc and you being a helper is busy in-game IC'ly at the moment; like RP'ing, you can freely do /toghc in order to toggle your helper chat to avoid that conversation and concentrate on the important part. Make sure to notify the helpers so that they would be aware of it, tog it back immediately after getting free.
-/nwarn and /ncheck commands
Fortunately and finally we have scripted the /nwarn and /ncheck commands, with them we have more control over the abuse of the /n(ewbie) chat and better references in order to choose the /nmute timing.
The /nwarn command must be only used if you wish to script-wise warn a player that has abused the /n(ewbie) chat, remember to even warn him over /n(ewbie) chat just for his future reference and as another way to warn the other players. As like as the /nmute, /nwarn must not be abused.
Note: Use /ncheck before script-wisely warn another player (/nwarn) or mute another player (/nmute), it's important to know how much warns the player already has before choosing to /nwarn or the /nmute timing.
/nwarn references
- Players level 1 abusing (first time): If it isn't a serious abuse, you may only warn him over the /n(ewbie) chat, unnecessary to /nwarn at this moment.
- Players level 2-11 abusing (first time): Independently the abuse level (unless it is a permanent mute or banable offense), you will warn the player over /n(ewbie) explaining him to not repeat this action plus a /nwarn.
- Players level 12+ abusing (first time): Direct permanent mute. (see /nmute references)
-Notes:
- Whenever you will /nmute someone, tell him over /n(ewb) the reason for the mute.
- Whenever you're /help(ing)newbie, be polite with the newbie and if he acts good and learn from you, give him some prize, such as money or whatever.(Only if you want, you aren't obligated at all)
- Helpers may not abuse /n(ewb) in any circumstances, we are the helpers and need to set a good example for others.
- Helpers must keep active over /n(ewb),/helpnewbie and forums help, we are here to help the newbies, so let's do our job.(Of course you can take some breaks, but majority/nearly all of the time you are required to help in some way, shape or form)
-/helpnewbie assistance.
Another way in game to help the players is the /helpnewbie, players occasionally want a 1 - 1 assistance to ask few questions regarding to the server and learn new things regarding to the server as well. The helper will be able to /helpnewbie and teleport to the current player who asked the 1 - 1 assistance, as soon as the helper teleport to the player he must present himself and be always polite with the player
Hello, I'm your community helper "Your name here", use /b to avoid metagame.
How can I help you?
Always hand a confortable relationship with the players, being polite and answring his questions or teaching him with the maximun details, remember that if he asked a 1 - 1 assistance, you must waste the maximun of the time with him to teach him everything that he wants.
If a player used /helpme to ask anything, doesn't matter if he did: "/helpme When's the /signcheck", you must /helpnewbie and not use /n(ewbie) to answer his questions,whenever someone use /helpme, doesn't matter what he asked you must /helpnewbie, unless you're not able to /helpnewbie or the player who asked doesn't exit of the a interior or is bugged.
Remember you job is not just to answer questions over /n(ewbie) but you must be always avaible and responding to /helpme requests.
-Forum Assistance
Another way to help out the players is via Forums. People occasionally use the Help Central forum to ask us questions regarding the server and other stuff. It's encouraged to regularly check the Helper forum for questions and try to answer any questions that are posted. Remember to answer with maximum details to satisfy them. We don't want our players to be kept waiting for their question to be answered.
-Teamspeak3 Assistance
Community Helpers are supposed to stay on Teamspeak3 as long as they are in-game, to assist whoever needs any sort of assistance. And those who have Teamspeak3 moderation, they should stay logged on aswell to register whoever needs to be registered.
Things you should not do as a helper
1. If a player asks what's ((MG)),((DM)),((KoS)), etc over /n(ewbie) do not just says what it stands for, give a proper and detailed definition about it or tell the player to /helpme so you can explain with details and examples to the player.
2. Don't tell someone how to do a process that could cause rule breaking and damage. For example, if someone asks how to crack shoot or ninja jack, then just tell them "You don't need to know that".
3. If a player asks how to get a job, don't simple say him to do /jobhelp, but give him a suggestion about the best jobs or even if he asks how to work in a respect job don't just simple ((/jobhelp)) too, you must be detailed with every information even give suggestion to the new players.
4. No more "Find out ICly" for response's in /n(ewbie), its retarded. We can train a monkey to sit and respond "Find out ((ICly))" to everything people ask in /n. Give a legitimate response, you are helpers not robots, you have the ability to say more than "Find out ((ICly))".
5. Never, never abuse /n(ewbie), you're a community helper and you must always show a good example to the other players.
6. Don't go insulting players or other members of the team in /hc, this will NOT be tolerated anymore, if caught you will be punished severely.
